If you decide to cancel an order, the key factor is whether it has already left our hands. You can cancel for a full refund as long as the product hasn't been shipped or produced yet. The moment the order is shipped out, that window closes and cancellation is no longer possible. This is the fastest way to get your money back, as it avoids the return process entirely.
We stand behind the condition of every order that leaves our facility. If the goods arrive damaged or are not what you ordered, you are not required to cover the return shipping fee. The cost of sending the item back to us falls on us in these situations. Please reach out to our customer service team at cs@curric.uk.net to get the return address and start the process. We will issue your refund as soon as we see normal logistics tracking for the return.
If you've simply changed your mind after receiving the product, you have a 30-day window from the date of delivery to apply for a return. Once the return is approved, you'll need to ship the items back within 15 days of receiving them. For a return to be accepted, the item must be unused, in the exact same condition you received it, and packed in its original packaging. You'll also need to include your receipt or proof of purchase. When the return is due to a change of heart, you are responsible for the return shipping fee, which will depend on the courier you select. There is no restocking fee, and you will only ever be charged for shipping costs once at most, including the return.
After your return arrives at our location, we inspect it and notify you of the approval or rejection of your refund. An approved refund is processed within 7 days, and the credit is automatically applied to your original payment method. Please remember that order processing itself takes 2-7 days. If you find the refund is taking longer than expected to appear, here's a quick checklist to run through: first, check your bank account again. Then, contact your credit card company, as they may have their own posting timelines. Next, contact your bank. If you've done all this and still haven't seen the funds, please contact us at cs@curric.uk.
To get the correct return address, you must contact our customer service team at cs@curric.uk.net. A critical final note: please do not send your purchase back to the manufacturer. Our physical return location is at FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG.